If this error occurs, please look for an email from your school inviting you to start the Payment Plan process with instructions unique to your school. Please be sure to follow every step carefully to ensure a successful set up. If you have not yet received a Payment Plan invite email and have concerns, please contact your school or STS Customer Support for assistance via our Live Chat or email support@simpletuitionsolutions.org.

Your school will send you an email regarding their Payment Plan & Billing process. If this has not occurred yet and you have questions or concerns, please contact your school or STS Customer Support for assistance via our Live Chat or email support@simpletuitionsolutions.org.

If you are seeing TBD on your Payment Plan & Billing account, this means the school is still in the process of reviewing your plan and has not made it Active yet. Once activated, you will receive an email with the details. Please contact your school if you have questions or concerns regarding when they will make your plan active.

To advance to the next page in your Payment Plan setup, you must complete all required fields noted by the red asterisk (*). If the Save & Continue button at the bottom is grayed out, please check that all required fields have been filled out correctly.

If you are not seeing a manual pay option during your Payment Plan setup, this means your school requires auto pay and you must add a payment method to complete the setup process. Please contact your school if you have any questions or concerns regarding this requirement.

All Payment Plan frequency options offered by your school will be available for review during the setup process. Please contact your school if you have any questions or concerns regarding the available options.

You will receive an email from your school when your plan has become Active for the year. If you have any questions or concerns regarding an Active plan, please contact your school as they make all Payment Plan and Billing decisions.

Our available payment methods are credit/debit cards (fee per transaction), check (normal postage fees apply), and ACH Checking/Savings (no fees).

Yes, you may use funds from a 529 account to pay tuition. Please contact the company associated with your 529 account to discuss accessing and dispersing these funds. If they are willing to mail the check directly to STS, please make it payable to Simple Tuition Solutions, include the student's name and/or Payment Plan ID and send it to PO Box 779, Camp Hill, PA, 17001.

Unless otherwise specified by your school on your invoice, please make checks payable to Simple Tuition Solutions and send to PO Box 779 Camp Hill, PA 17001. Be sure to include the invoice number on the check and/or explain how you would like the money applied to your account.

If you made a payment directly to the school via cash or a check made payable to them, the school is responsible for entering the payment into the STS system. If this is the case and you are not seeing a recent payment reflected on your account, please contact the school to inquire. If you handed a check into the school that was made payable to Simple Tuition Solutions, the school will mail STS the check and we will enter it into the system once received. In this case, please note, it may take additional time for the check to reach us.

You will receive an email confirmation once we receive your check and enter it into the system. Please note, it may take up to a few weeks for your check to arrive due to common postal delays. We check our PO box several times a week and all checks are applied to your account the same day we receive it. You may also go online at any time to see whether or not the payment has been received. If you put a stop-payment on your check, please be sure to let us know as soon as possible, so we do not attempt to process it if we do receive the check in the future.

On the top right, select Payment & Billing and then select the appropriate school. Select Make a Payment and follow the prompts to proceed.

On the top right, select Payment & Billing and then select the appropriate school. Select Make a Payment and select Pay Current Due. When this option is chosen, the system automatically selects all currently due invoices and inputs correct amounts. Hit Save and Continue and follow the prompts to proceed with the payment.

On the top right, select Payment & Billing and then select the appropriate school. Select Make a Payment and select Pay Total Amount. When this option is chosen, the system automatically selects all invoices on your account. Hit Save and Continue and follow the prompts to proceed with the payment.

On the top right, select Payment & Billing and then select the appropriate school. Select Make a Payment and select Other Amount. Enter the total amount you would like to pay in the amount box at the top without commas, then select the checkbox to the left next to Payment Plan and/or Incidentals to open a list of available invoices in that category.

You must then allocate the payment by manually entering the desired amounts next to the appropriate invoice(s) OR you may click Auto Apply to have the system automatically apply the payment for you based on due dates. Hit Save and Continue and follow the prompts to proceed with the payment.

If the Save and Continue button is grayed out, be sure you have fully allocated the amount you originally entered at the top of the page. Please note, if you owe any fees, the system will automatically allocate your payment to pay those fees off first.

If this is occurring after you selected Pay Current Due or Pay Total Balance, please be sure you are not editing any of the amounts. When these options are chosen, the system automatically selects and inputs correct amounts and will allow you to click Save and Continue without the need for you to edit. If the total payment amount indicated at the bottom is not what you would like to pay, please proceed to the Other Amount tab to make a custom payment instead.

If this is occurring after you selected Other Amount, please be sure to enter the total payment amount at the top without commas and then also allocate the payment by entering desired amounts next to the appropriate invoices OR you click Auto Apply to have the system automatically apply the payment for you based on due dates. If the Save and Continue button is grayed out, be sure you have allocated the correct payment amount next to each invoice.

Yes, you can make a lump sum payment at any time. On the top right, select Payment & Billing and then select the appropriate school. Select Make a Payment and then select Other Amount. Enter the total amount you would like to pay at the top and then allocate the payment however you would like by inputting desired amounts next to each invoice.

Please contact your school to request a change in payment frequency, as only they are authorized to make this change to your account.

Please contact your school to request any of the following edits to your Payment Plan, as only they are authorized to make these changes: payment frequency, due date, late payments, tuition amount, discounts, plan termination, or student information.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Payment Plans and select the appropriate school year. Select Edit Payment Plan, then select Manual and hit Save at the bottom. Please note, switching your Payment Plan off auto pay will not affect the auto pay status for Incidental Invoices. If the manual pay option is not appearing on the screen, this means your school requires auto pay and does not offer a manual pay option for Payment Plans. Please contact your school if you have any questions or concerns regarding this requirement.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Incidentals and hit Cancel Incidental Autopay. Please note, switching your Incidental invoices off auto pay will not affect the auto pay status for your Payment Plan. If this option is not appearing, this means your school requires auto pay and does not offer a manual pay option for Incidental invoices. Please reach out to the school if you have any questions or concerns regarding this requirement.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Payment Plans and select the appropriate school year. Select Edit Payment Plan, select Automatic Credit Card or Bank Account, add or select a payment method and hit Save at the bottom. Please note, enrolling in auto pay for your Payment Plan will not affect the auto pay status for Incidental Invoices.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Incidentals and hit Enroll Now, add or select a payment method and hit Save. Please note, enrolling in auto pay for your Incidental invoices will not affect the auto pay status for your Payment Plan.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Payment Plans and select the appropriate school year. Select Edit Payment Plan and add/select a new payment method, then hit Save. Please note, changing your Payment Plan payment method will not affect the payment method for your Incidental Invoices.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Incidentals and select Change next to Payment Method on File to add or select a new payment method, then hit Save. Please note, changing your Incidental payment method will not affect the payment method for your Payment Plan.

On the top right, select My Account and then select Payment Methods to view all payment methods on file. Click the trash can icon next to the appropriate payment method to delete. Please note, in order to delete a payment method, it cannot currently be in use on your account. If you notice you cannot delete a payment method, please check to see if it is currently in use on your account and adjust accordingly.

On the top right, select My Account and then select Payment Methods to view all payment methods already on file. Select Add Credit Card or Add Bank Account to add a payment method to the site. Please note, adding a payment method here will not attach it to a Payment Plan or Incidental auto pay. To attach it to a specific auto pay account, you must locate your school's account on the site and adjust the payment method there.

Please contact your school as soon as possible to request cancellation of your Payment Plan and Billing account, as only they are authorized to make this change to your account. In the meantime, if you have not done so already, you can login to switch your account from auto pay to manual pay to ensure no future payments are withdrawn (option only available if offered by school).

To view your Payment Plan, on the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Payment Plans and select the appropriate school year. This will take you to a Payment Plan summary page for your review.

To view all invoices instead (Payment Plan and Incidentals), on the top right, click Payment & Billing and select the appropriate school. Click View Details on the top left to see a list of all invoices on your account.

A Payment Plan invoice (PP-00000-000000) is any invoice within your established Payment Plan, most often used by the school to bill tuition. An Incidental invoice (IN-00000-000000) is any invoice outside of your Payment Plan that your school may issue throughout the year, most often used by the school to bill misc. fees such as sports, field trips, after school care, etc. Please note, Incidental invoices are different from your Payment Plan invoices and must be handled separately. They do not correspond with one another in terms of payment methods, auto pay status, due dates, etc.

Please contact your school to inquire about the tuition or invoice amount billed to you. The school makes all financial decisions and creates all invoices. Only they are authorized to make changes to your billing if necessary. Simple Tuition Solutions does not determine invoice amounts and does not have any authorization to adjust billing.

Every invoice will have a description written by the school to indicate the reasoning. To view an invoice, on the top right, click Payment & Billing and select the appropriate school. Click View Details on the top left to see a list of all invoices on your account for that school, including Payment Plan and Incidentals. Click View Invoice next to the appropriate invoice.

Please contact your school if you have any questions or concerns regarding an invoice amount issued/billed to you. The school is responsible for all financial decisions and only they are authorized to make adjustments if necessary. Simple Tuition Solutions does not determine invoice amounts and does not have any authorization to adjust billing.

On the top right, select Payment & Billing and then select the appropriate school. Locate the box titled Payment Plans and select the appropriate school year. Toggle to the tab titled Discounts to view all discounts applied to your Payment Plan.

Please contact your school to inquire about any potential financial aid or discounts on your Payment Plan. The school is responsible for all financial decisions and only they are authorized to make adjustments if necessary. Simple Tuition Solutions does not determine tuition or scholarship award amounts and does not have any authorization to adjust billing.

Please contact your school to inquire about any potential financial aid or discounts on your Payment Plan. The school is responsible for all financial decisions and only they are authorized to make adjustments if necessary. Simple Tuition Solutions does not determine tuition or scholarship award amounts and does not have any authorization to adjust billing.

Yes, there is a processing fee for all transactions made with a credit or debit card. The fee will be shown at time of payment. There are no fees to pay online using an ACH Checking/Savings account.

All STS fees associated with your school's Payment Plan setup will be available for review during the setup process.

If you choose a Payment Plan frequency (semi-annual, quarterly, monthly, etc.) with an associated STS setup fee, it is a one-time fee added to the first scheduled Payment Plan invoice only.

Every new Payment Plan created on your STS account will have a possible setup fee depending on the chosen plan.

Every new Payment Plan created on your STS account will have a possible setup fee depending on the chosen plan.

If you see an STS fee on your first scheduled Payment Plan invoice, this is the one-time STS setup fee associated with your chosen Payment Plan frequency (semi-annual, quarterly, monthly, etc.). Please contact the school if you would like to change your Payment Plan frequency.

The one-time STS setup fee is due at the time of the first scheduled Payment Plan payment. Any payment made on your Payment Plan will require to pay this fee off first.

If a payment is returned, rejected, or stopped by the institution that holds your Payment Account, for any reason, you will be notified and a returned payment fee will be added to that invoice. If your account is set up for auto pay and the payment fails once, we will automatically attempt to collect this payment two more times. If the payment is returned, rejected, or stopped a total of three times, we will no longer attempt payment on that invoice and you will need to login to manually pay the invoice.

Please note, STS is unable to waive returned payment fees under any circumstances. If you have any questions or concerns, please contact your school to discuss options.

If your payment is past due, STS does not issue a late fee. However, you may be subject to a late fee issued by the school. Please contact your school to inquire about their policies regarding late fees or grace periods.

Under no circumstances will STS payout any cash refunds. Any type of reimbursement that could occur will have to be handled with your school. Please contact the school to request a refund as only they are authorized to make adjustments to your billing.

Credit or debit card transactions cannot be stopped and are final. Please contact the school to request a refund as only they are authorized to make adjustments to your billing.

The possibility of canceling an ACH/Bank Account will vary depending on your account details. To discuss options regarding canceling a recent ACH/Bank Account transaction, please reach out to STS Customer Support as soon as possible via our Live Chat or email support@simpletuitionsolutions.org. STS cannot guarantee cancellation of an ACH/Bank Account transaction once it has been made. If STS is unable to cancel a transaction, please contact the school to discuss options, such as a refund.

If you are concerned about not making a payment by the scheduled due date, please contact your school to discuss options, such as changing the due date. We recommend contacting the school as soon as possible in these situations as some schools require auto pay or issue late fees if an invoice becomes past due. In the meantime, if you have not done so already, you can login to switch your account from auto pay to manual pay (option only available if offered by school).

Please contact your school to request reallocation of your payment.

To obtain a payment summary, select Payment & Billing on the top right and then select the appropriate school. Select Payment Statement on the top left and adjust the date on the calendar to the appropriate time-frame, then hit Apply.

No, STS does not currently offer a 1098-T form for tax purposes. However, we do offer a payment statement that shows all past payments for the selected date range. To access, select Payment & Billing on the top right and then select the appropriate school. Select Payment Statement on the top left and adjust the date on the calendar to the appropriate time-frame, then hit Apply.

On the top right, click Payment & Billing and select the appropriate school. Click View Details on the top left to see a list of all invoices on your account, including Payment Plan and Incidentals. Click View Invoice next to the appropriate invoice and hit the printer icon at the top left.

STS sends a payment reminder email ten days before the due date and then an additional reminder three days before. If you find any discrepancies in the invoice included in the reminder emails, please contact your school to inquire prior to the due date.

No, STS only sends invoices to the email address(es) on file.

Yes, we do offer the option to send invoice notifications to multiple emails. Please contact your school or STS Customer Support for assistance via our Live Chat or email support@simpletuitionsolutions.org.

It is possible there is an outdated email on file for your notifications. Please contact your school or STS Customer Support for assistance via our Live Chat or email support@simpletuitionsolutions.org to confirm and/or change the email(s) associated with your notifications. Please note, this email can be different from the email you are logging in with.

Please contact your school or STS Customer Support for assistance via our Live Chat or email support@simpletuitionsolutions.org to change the email on file for your Payment Plan & Billing notifications.

No, only one STS account can be linked to your Payment Plan & Billing account. Once it is linked to an STS account, you must login to that account to view. We do offer the option to send invoice notifications to multiple emails, which you may contact your school or STS Customer Support via our Live Chat or email support@simpletuitionsolutions.org to request.

If more than one party is responsible for paying a student's tuition and they do not share an STS account, please contact your school to discuss options. Since only one STS account can be linked to a Payment Plan & Billing account, we recommend asking the school to split the tuition into separate Payment Plans, one for each party involved.